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Support

support

We Solve IT is far more than a technology house.  Our wide-ranging experience is also contained within a peerless level of support for your organisation.  We are committed to ensuring your systems remain reliable and available, with a helpdesk at the very front of our call system and advanced tools coupled with trained engineers who resolve not just priority issues, but recommend improvements to avoid future problems too.

Read more about our on-site support and helpdesk services

Areas we support

  • End user PC hardware and software
  • Server hardware and software
  • Local and wide area networks
  • Most computer peripherals
  • Disaster recovery
  • Internet connectivity & firewalls
  • Mobile data communications i.e. laptop, PDA & Blackberry synchronisation
  • End user training
  • Data backups

Products we support

  • Microsoft
    • Operating Systems - client and server from Windows 95 / NT to the present Win8 / Server 2012, including all aspects such as DHCP, ActiveDirectory etc
    • Office products Microsoft Office Exchange products for end users and servers
    • Microsoft Small Business Server
    • Microsoft ISA server
  • VMware Virtualisation technologies
  • Citrix server-based computing solutions
  • Backup solutions including Symantec BackupExec, Veeam Backup & Restore
  • Remote location connections i.e. VPNs and remote management software
  • Server and end user Antivirus & Antispam solutions

We also assist in support of third party applications by communicating on your behalf with software vendors, for applications such as:

  • Enterprise Resource Planning
  • Accounts
  • CAD and Graphics
  • Customer Relationship Management (CRM)

Next Step:

Got questions?  Call us on 0121 314 0001 or write to This email address is being protected from spambots. You need JavaScript enabled to view it.