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Careers

Agile. Approachable. Flexible. Warm. Committed. Human.  Just some of the words we hear our customers use when describing us and how we work.  Which are a very good match for the type of people and the qualities they possess when we look for new talent.

Our reputation has been built on delivering and supporting systems that make a real difference to organisations and the people who work for them.  Everyone here deals with customers, listening to issues and helping find answers. It's the same with making the coffee; no shirking round here.

That means anyone interested in working at We Solve IT has to be not just technology-savvy, but people friendly too.  We value the relationships we have built with our customers over the years - it's provided us with a unique awareness of business issues - and have no intention of giving up an approach to helping organisations that we know works.

Please see below for cuurent career opportunities - just provide your current cv and a covering statement to This email address is being protected from spambots. You need JavaScript enabled to view it..  Please note that we can only consider people eligible to work in the UK. 

 

IT Infrastructure Support Engineer

 

Job Description

Starting from a sound base knowledge of the Microsoft Windows Server operating system and infrastructure, to develop the knowledge and understanding to design, create and maintain a datacentre virtual infrastructure and associated SAN storage architecture, as well as customers on-premise infrastructures.

Full mentoring and training will be provided on the expected standards and processes/policies to be followed in order to fulfil this role, but starting from a strong 1st & 2nd line support environment, this would be the ideal opportunity to accelerate your career into a senior infrastructure engineer role.

Following the completion of mentoring and training, with certification where applicable, the role should deliver the following:

Configuration, delivery, quality and integrity of Windows virtual and physical systems as required.

Duties and responsibilities include:

  • Pre-delivery technical meetings with customers to scope for requirements and provide accurate sizing and costing is essential
  • Analysis of requirements in order to architect technical infrastructure to deliver solutions/ applications.
  • Maintenance of VMWare platforms with regard to operating system upgrades and software/firmware releases
  • High-level design/configuration and delivery of Citrix Xenapp Platform for application hosting / remote access
  • Escalation of service calls with suppliers and partners.
  • Operation and monitoring backup schedules. Forecast throughput to capacity plan for future backup volumes
  • Effective handling of Service Desk fault calls including escalation and liaison with customers where required
  • Liaise with customers to develop/improve required SLAs
  • Provision of Windows & SAN storage with capacity planning for future data growth
  • Maintenance of central storage infrastructure including operating system upgrades and application of firmware patches

Experience

  • Sound technical knowledge of server & desktop hardware
  • Hands on hardware troubleshooting experience
  • Excellent Windows operating system support experience
  • Experience in delivery/support of Microsoft technologies
  • Exposure to VMWare, Linux, TCP/IP routing and firewalls would be advantageous
  • Full Driving License required as some visits to customers sites around the Midlands are necessary.

Salary between £18,000 and £24,000 depending on experience plus generous car allowance, pension and oncall bonus.

Job Type: Full-time

Salary: £18,000.00 to £24,000.00 /year

Required experience:

  • IT Support: 1 year

Required language:

  • English

Required licence or certification:

  • Full UK Driving Licence

 


1st / 2nd Line Helpdesk Support Technician

 

Job Description

We Solve IT are a local Managed IT Support company who provide IT support services to local businesses. We are looking for a Heldesk Support Technician to join our team who will provide first and second line support, resolve customer queries and provide excellent customer service.

Duties and responsibilities include:

  • Provide 1st / 2nd and some 3rd line support to our clients.
  • Support Citrix and MS Server environments.
  • Develop and build effective relationships with all customers.
  • Diagnose and resolve software and hardware incidents.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to staff as soon as possible

Skills required:

  • Experience of basic WAN, LAN support.
  • Previous helpdesk support experience.
  • Knowledge of Windows Server and networking Technologies such as DHCP, DNS, TCP/IP and Active Directory environment essential.
  • Knowledge of Virtualisation & Citrix would be an advantage.
  • Confident telephone manor and strong communication skills are essential.
  • Understanding of PC/Server and networking Hardware required.
  • Strong problem solving and logic skills.

Salary £16,000 to £20,000 depending on experience.

Job Type: Full-time

Required experience:

  • IT support: 1 year

Required language:

  • english

Required licence or certification:

  • Full UK Driving Licence

 


IT Services Business Development Manager (IT-BDM)

Job Description

Business Development Manager IT/ Cloud

£50,000 a year Sales, Account Manager, IT Managed & Hosting Services. We Solve IT is an independent provider of I.T. Services much loved by our longstanding client base.

Due to continued growth in the past few years, we are now seeking to expand on this success by acquiring an experienced Cloud & Managed I.T sales professional who is results driven, committed and self-motivated to achieving targets.

We'll be looking for the successful candidates to increase the market share across our core product range in the B2B SME to Corporate market. The initial drive will be two fold. 1. Focus on existing and new Healthcare customers whom we provide hosted applications & the full range of managed services. 2. Aim to win entry to new business in all markets by targeting security & cloud backup opportunities with our very competitive solutions.

Job Description

Winning new business from new and existing clients.Developing and managing a list of target customers.Maximising the opportunity by selling the complete portfolio to every client.Understanding clients’ businesses to identify improvements technology will deliver, and be clear on their procurement milestones.Building a relationship so that we are their partner of choice.Gathering the correct client data so that each meeting becomes a future business opportunity.Building a pipeline of sales opportunities so that targets will be exceeded.Maintaining the CRM system so that your customer details and the opportunities are reflected accurately.Communicating with colleagues and engaging support when needed.Formulating ideas to generate leads and working with our marketing partners to produce sales pipeline campaigns

Skills and Aptitudes:

Excellent interpersonal skills with a ‘can do’ attitude and ability to build and nurture customer relationships.Effective organisation skills, particularly in the management of multiple customers. Able to use own initiative and make informed decisions.Able to work under pressure with time constraints.Hungry to develop as a BDM and grow both a personal and company residual monthly income.Excellent verbal, numerical and written communication skills.Passionate and committed to succeed.Able to work with cross functional teams and build strong internal relationships.Excellent presentation and telephone sales skills.Job Knowledge and Experience:

Sound and up to date knowledge of technology.Proven and target-beating sales experience.Field sales and/or Corporate Business Development Management experience preferred. 1 year IT industry experience essential.The profile above is only a taste of what you will be doing, with the fast paced technology industry this is constantly changing. As such a willingness to change and evolve with technology is essential.

If you have the skills and experience for this great opportunity, please forward your CV through indeed or call 0121 314 0002 for more information.

Job Type: Full-time

Salary: £22,000.00 - £25,000.00 /year + Double OTE Year 1 Realistic £50,000

Job Location: Wolverhampton

Sales, Account Manager, IT Managed & Hosting Services. We Solve IT is an independent provider of I.T. Services much loved by our longstanding client base.

Job Type: Full-time

Required experience:

  • Business Development: 1 year

Required licence or certification:

  • Full UK Driving Licence