IT Support 

Providing IT Support is what we do best, whether your requirement is for second line support or completely outsourced as your IT department, we provide the expertise and experience to ensure that your IT is always performing at its best. We Solve IT don’t provide parachutes, but if we did, they would be supplied with a built in hotline to our helpdesk for use in times of emergency.

We can fix most problems…Remotely.

Whilst onsite support is always available to our customers, we pride ourselves on our quick response times; once a problem is reported to our helpdesk, we can securely access your PC/network, using the latest software and fix the problem remotely…without the need of an IT consultant ever setting foot onsite.  Should we not be able to fix the problem remotely, or if it is a Hardware issue, then we can usualy provide an alternative method of keeping you working until an engineer arrives.

Areas we support

• End user PC hardware and software
• Server hardware and software
• Local and wide area networks
• Most computer peripherals
• Disaster recovery
• Internet connectivity & firewalls
• Mobile data communications i.e. laptop, PDA & Blackberry synchronization
• End user training
• Data backups

Products we support

• End user operating systems i.e. from Windows 95 through to Windows Vista)
• Server operating systems i.e. Windows Server, SBS Server, from Windows NT through to Windows Server 2003
• Microsoft office products for end users and servers
• Microsoft exchange and end user emails with outlook
• Microsoft ISA server
• All aspects of Windows Server software i.e. DNS, DHCP, Terminal services, Active Directory etc.
• Remote location connections i.e. VPNs and remote management software
• Server and end user Antivirus & Antispam solutions

We also assist in support of third party applications by communicating on your behalf with software vendors, for applications such as:

• Enterprise Resource Planning
• Accounts
• CAD and Graphics
• Customer Relationship management